Email Support

Here you'll find step-by-step instructions on how to set up the most popular email programs. 
(I just want to see the email settings).

Click on the device or program you are using to see a Step-By-Step guide.

Email setup: iPhone, iPod Touch and iPad

The screenshots shown here were taken on an iPad. Although the screen layout will be slightly different on an iPhone or iPod Touch, the same steps apply for both.

In this guide we'll show you how to set up a new email account on Mail for the iPhone, iPod Touch and iPad

You can use these instructions to set up email for your Chilli email address or email for a domain hosted on your account.

  1. From your home screen press Settings.

    From your home screen press Settings.
  2. From the setting menu, choose Mail, Contacts, Calendars followed by Add Account…

    From the setting menu, choose Mail, Contacts, Calendars followed by Add Account…
  3. From the Add Account… menu choose Other.

    From the Add Account… menu choose Other.
  4. Fill in your Full Name, Email Address, Password and Description and press Next.

    If you need help with these, there's more detail underneath the screenshot.

    If you need help with these, there's more detail underneath the screenshot.
    • Full name: Enter your name (or the name you'd like people to see when you send them email)
    • Email Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for your email address (I don't know what this is)
    • Description: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here

    Press Next to continue.

  5. More settings will appear. Some will already be filled in.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.

    Enter the Incoming and Outgoing Mail Server details and press Next. If you need help with these, there's more detail underneath the screenshot.

    Incoming Mail Server settings

    • Host Name: For IMAP this is mail.yourdomain.com.au - for POP, this is mail.yourdomain.com.au
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    Outgoing Mail Server settings

    • Host Name: mail.yourdomain.com.au
    • User Name & Password: These are optional, but if you want to send mail while on the move (e.g. while connected to mobile or wireless networks), we recommend filling these in.

      Enter the username and password for the email address you're setting up (I don't know what these are)

    When you're finished, press Next.

  6. If the box shown below appears, press Yes (you may need to do this twice).

    If the box shown below appears, press Yes (you may need to do this twice).
  7. After a minute or two, your email address will be set up and ready to use.

    If you chose IMAP when setting up you’ll be able to choose whether you want to use Notes (if you chose POP you’ll be taken back to the settings screen from step 2). Press Save when you’re done.

    If you chose IMAP when setting up you’ll be able to choose whether you want to use Notes (if you chose POP you’ll be taken back to the settings screen from step 2). Press Save when you’re done.
  8. That's all you need to do. To start checking your email, go back to your home screen and press Mail.

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Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

Email setup: Android phones and tablets
  • The screenshots shown here were taken using Android version 4.1 (Jellybean). The same steps apply with older Android versions (2.3, 2.2 etc) on both phones and tablets.

  • Please note: This is a general guide, the settings may appear in a different order, depending on the manufacturer of your device (e.g. Sony, HTC, Samsung).

  1. From your home screen open the app drawer.

    From your home screen open the app drawer.
  2. Select Email.

    Select Email.
  3. Fill in your Email Address and Password.

    If you're not sure what to enter, see below the screenshot for help.

    Fill in your Email Address and Password.

    Press Next to continue.

  4. Choose POP3 (don't choose Exchange or IMAP)

    ap">I don't know what to choose).

     

    Choose POP3 or IMAP (don't choose Exchange).

  5. More settings will appear. Some will already be filled in.

    Enter the Username and IMAP or POP server details and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the Username and IMAP or POP server details and press Next.
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)
    • IMAP/POP3 Server: For IMAP this is mail.yourdomain.com.au - for POP, this is mail.yourdomain.com.au

    When you're finished, press Next.

  6. Enter the SMTP server and Port.

    Make sure Require sign-in is ticked - the Username and Password should already be filled in.

    If you're not sure what to enter, see below the screenshot for help.

    Enter the SMTP server and Port.
 and make sure Require sign-in is ticked.
    • SMTP server: mail.yourdomain.com.au
    • Port: 587
    • Username & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    Press Next when you're done.

  7. Change these settings to match your requirements (if you're not sure, it's safe to leave them) and press Next.

    Change these settings to match your requirements (if you're not sure, it's safe to leave them).
  8. Finally, enter a name for your account and outgoing messages and press Next.

    If you're not sure what to enter, see below the screenshot for help.

    Finally, enter a name for your account and outgoing messages.
    • Give this account a name: Enter a useful description of the email address you're setting up (e.g. Mum's email). You can put whatever you want here
    • Your name: Enter your full name (or the name you'd like people to see when you send them email from this account)

    Press Next when you're done.

  9. That's all you need to do. Your email should appear on screen and be ready to use within a few minutes.
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Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page was last updated 6th February 2013

Email setup: Windows Mail for Vista
  1. If this is the first time you've opened Windows Mail, the Email Setup Wizard will appear automatically (continue to step 3).

    Otherwise, go to Tools on the top bar and select Accounts.

    Go to Tools on the top bar and select Accounts.
  2. Click Add...

    Click Add...
  3. Select E-Mail Account and click Next.

    Select E-Mail Account and click Next.
  4. Enter your full name (or the name you'd like people to see when you send them email from this account) and click Next.

    Enter your full name (or the name you'd like people to see when you send them email from this account) and click Next.
  5. Enter the address you're setting up, (e.g yourname@yourdomain.com.au).

    Enter the address you're setting up, this could be a Plusnet address (<a href=yourname@username.plus.com) or a hosted domain address (yourname@yourdomain.co.uk)." class="imageBorder underGap" src="/sites/default/files/support/wm/wm-5.png" />
  6. Fill in the mail server addresses (see below the screenshot if you need help with this).

    Fill in the mail server addresses (see below the screenshot if you need help with this).
    • Choose POP3 or IMAP for the Incoming e-mail server type (I don't know what to choose)
    • Incoming mail server: For POP3, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • Outgoing mail server: mail.yourdomain.com.au

    When you've done this click Next.

  7. Fill in your E-mail username and password (I don't know what these are) and click Next.

    Fill in your E-mail username and password and click Next to continue.
  8. Click Finish to close the Internet Connection Wizard and then click Close.

    Finally Click Send/Receive and your email will be downloaded to the Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! - Below are the main differences between the two.

If you're not sure what to choose, go with POP3. It's widely used and suitable for most peoples needs.

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Windows Mail.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page last updated 31st January 2012

Email: Mac Mail Setup Guide (OS X Snow Leopard 10.6)

In this guide we'll show you how to set up a new email account on Mac Mail version 4.4 (Included with Mac OS X 10.6).

  1. Open Mail (If it's not on your Dock, you'll find it in the Applications folder).

    Launch Mail by clicking on it's Dock icon or finding it in the Applications folder.
  2. If this is the first time you've opened Mail, the Welcome to Mail window will appear automatically (continue to step 3).

    Otherwise, go to the File menu at the top left side of your screen and select Add Account...

    File > > Add Account...
  3. Fill in your Full Name, Email Address and Password. If you need help with these, there's more detail underneath the screenshot.

    Setup Wizard - Enter email address
    • Full name: Enter your name (or the name you'd like people to see when you send them email)
    • Email Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for your email address. Use your account password unless you're setting up a new mailbox (I don't know what this is)

    Press Continue to go to the next step.

  4. Now fill in the Incoming Mail Server details. If you need help with these, there's more detail underneath the screenshot.

    Fill in the Incoming Mail Server details.
    • Account Type: Select either POP or IMAP from the dropdown list.
    • Description: Enter a useful description of the email address you're setting up (e.g. Mums email). You can put whatever you want here
    • Incoming mail server: For POP, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au.
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    When you've finished entering these details, click Continue.

  5. You may see a warning screen like the one below, click Continue.

    Click Continue if you see this warning screen.
  6. Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to Password and click Continue.

    Fill in the security details and click Continue.
  7. Now fill in the Outgoing Mail Server details. If you need help with these, there's more detail underneath the screenshot.

    Fill in the Outgoing Mail Server details and click Continue.
    • Description: Enter a useful description for the server (e.g. Plusnet relay). You can put whatever you like here
    • Outgoing Mail Server: mail.yourdomain.com.au

    If you want to use authentication when sending mail (you don't have to), tick Use Authentication and fill in your Account username and password.

    When you've done this click Continue.

  8. Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to None and click Continue.

    Fill in the Outgoing Mail Security details and click Continue.
  9. You'll see a summary of the details you've just entered.

    To finish, make sure that Take account online is ticked and click Create.

    To finish, make sure that Take account online is ticked and click Create.
  10. That's all you need to do. Click Get Mail and your email will be downloaded to your Inbox.

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Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

This page last updated 25th January 2011

Email setup: Microsoft Outlook 2007 (Windows)
  1. If this is the first time you've opened Outlook 2007, the Welcome to Outlook 2007 Startup window will appear automatically. Click Next twice and continue to step 3.

    Otherwise, go to Tools on the top bar and select Email Accounts.

    Go to Tools on the top bar and select Email Accounts.
  2. Make sure the Email tab is selected and click New...

    Make sure the Email tab is selected and click New...
  3. Select Manually configure server settings or additional server types and click Next.

    Select Manually configure server settings or additional server types and click Next.
  4. Select Microsoft Exchange, POP3, IMAP or HTTP and click Next.

    Select Microsoft Exchange, POP3, IMAP or HTTP and click Next.
  5. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below the screenshot if you need help with this).
    • Your Name: Enter your name (or the name you'd like people to see when you send them email)
    • E-mail Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Account Type: Select either POP3 or IMAP from the dropdown list (I don't know what to choose)
    • Incoming mail server: For POP3, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • Outgoing mail server (SMTP): mail.yourdomain.com.au
    • User name & Password: Use the username and password for this email address (I don't know what these are)

    Click Next when you've finished entering these details.

  6. There are no more settings to enter so click Finish.

    There are no more settings to enter so click Finish.
  7. Click the Send/Receive button and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP3. It's widely used and suitable for most peoples needs.

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Microsoft Outlook 2007.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page last updated 31st January 2012

Email setup: Microsoft Outlook 2011 (Mac OSX)
  1. On the Outlook menu bar, go to the Tools menu and select Accounts...

    On the Outlook menu bar, go to the Tools menu and select Accounts...
  2. If this is the first time you've run Outlook, you'll be able to choose E-mail Account from the right side of the window. Otherwise click the arrow next to the + symbol and choose E-mail...

    If this is the first time you've run Outlook, you'll be able to choose E-mail Account from the right side of the window.  Otherwise click the arrow next to the + symbol and choose E-mail Account
  3. Fill in your account details (see below the screenshot if you need help with this). Once you've entered the Password the window will expand to allow you to enter the other settings.

    Fill in your account details (see below the screenshot if you need help with this).
    • E-mail Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • User name & Password: Enter the username and password for this email address (I don't know what these are)
    • Type: Select either POP or IMAP from the dropdown list (I don't know what to choose)
    • Incoming server: If you chose POP, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • Outgoing server: mail.yourdomain.com.au
    • Please don't tick any of the boxes underneath the Incoming and Outgoing server settings.

    Once you've finished entering these settings, click Add Account.

  4. You may see the text below. This is Outlook is asking if it can store your mail passwords in your keychain. This decision is up to you but for ease of use we recommend choosing Always Allow.

    You may see the text below. This is Outlook is asking if it can store your mail passwords in your keychain. This decision is up to you but for ease of use we recommend choosing Always Allow
  5. You'll now see your email address listed in the Accounts window.

    Outlook takes the Full Name from the user account you're logged in with. If you need to change it, please do so now.

    Close the Accounts window when you've finished.

  6. Click the Send/Receive button (it's at the top left side of the Outlook 2011 window as shown in the image below) and your email will be downloaded to your Inbox.

    Click the Send/Receive button (it's at the top left side of the Outlook 2011) and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page last updated 28th February 2012

Email setup: Mozilla Thunderbird
  1. If this is the first time you've opened Thunderbird, the Mail Account Setup window will appear automatically (continue to step 2).

    Otherwise, go to File on the top bar and select Existing Mail Account...

    Go to File on the top bar and select Mail Account.
  2. Fill in your name, email address and password. If you need help with these, there's more information below the screenshot.

    Fill in your name, email address and password. If you need help with these, there's more information below the screenshot.
    • Your Name: Enter your full name (or the name you'd like people to see when you send them email from this account)
    • Email Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for the email address you're setting up (I don't know what this is)

    When you've done this, click Continue.

  3. Now Thunderbird will try and detect your mail settings. This won't work so you'll need to enter them yourself (see below the screenshot if you need help with this).

    Now Thunderbird will try and detect your mail settings. This won't work so you'll need to enter them yourself (see below the screenshot if you need help with this).
    • Incoming: Choose POP3 or IMAP from the dropdown box (I don't know what to choose)
      • If you chose POP3, enter mail.yourdomain.com.au
      • If you chose IMAP, enter mail.yourdomain.com.au
    • Outgoing: Enter mail.yourdomain.com.au (if you've set up a Chilli email account before you'll be able to choose it from the dropdown list)
    • Username: Enter the username for the email address you're setting up (I don't know what these are)

    Make sure the rest of the settings (Port, SSL, Authentication) are set to Auto or Autodetect as shown in the screenshot above. When you're finished, click Re-test.

  4. Thunderbird will take a minute to check the settings you've entered.

    Thunderbird will take a minute to check the settings you've entered.
    • If your settings are correct, it'll say The following settings were found by probing the given server or Thunderbird has found the settings for your account, click the Create Account button and move to the next step
    • If there's a problem, make sure your settings match the screenshot in step 3 and click Re-test
  5. You'll see a warning screen like the one below, unfortunately our mail servers don't support encryption (we're looking into launching this feature) so to continue you'll need to tick I understand the risks and click Create Account.

    Unfortunately our mail servers don't support encryption (we're looking into launching this feature) so to continue you'll need to tick I understand the risks and click Create Account.
  6. Click Tools on the top bar and select Account Settings.

    Click Tools on the top bar and select Account Settings.
  7. Select Outgoing Server (SMTP) on the left hand menu, choose the default SMTP account (mail.yourdomain.com.au) and click Edit on the right hand side.

    Select Outgoing Server (SMTP) on the left hand menu, choose the default SMTP account (mail.yourdomain.com.au) and click Edit on the right hand side.
  8. Make sure the settings match those shown underneath the screenshot.

    Make sure the settings match those shown underneath the screenshot.
    • The Server Name should be mail.yourdomain.com.au and the Port should be 25
    • Make sure Connection Security is set to None
    • Change Authentication method to No authentication (this will grey out the User Name box, so you can't edit it)

    Click OK once you've finished entering these details.

  9. That's everything you need to do, click OK again to finish.

    Click Get Mail and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

[Top]

This page last updated 26th April 2012

Email setup: Windows Live Mail 2011
  1. If you use Windows Live Messenger or other Windows Live services, you may see a message asking if you want to sign in using your Windows Live ID. Click No. If this is the first time you've opened Windows Live Mail 2011, the Add your email accounts window will appear automatically (continue to step 2).

    Otherwise, go to the Accounts tab and click the Email button on the toolbar.

    Go to the tools tab and click Email.
  2. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below the screenshot if you need help with this).
    • Email address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for the email address you're setting up (I don't know what this is)
    • Display Name for your sent messages: Enter your full name (or the name you'd like people to see when you send them email from this account)

    When you've done this, click Next.

  3. Fill in your mail server addresses and email username (see below the screenshot if you need help with this).

    Fill in your mail server addresses and email username (see below the screenshot if you need help with this).
    • Incoming Server information:
      • Server Type: Choose POP or IMAP for the Incoming e-mail server type (I don't know what to choose)
      • Server address: For POP, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au (the port number will be filled in for you so leave this as it is)
      • Authenticate using: Make sure this says Clear text
      • Logon user name: Enter the email username for the address you're setting up (I don't know what this is)
    • Outgoing server information
      • Server address: mail.yourdomain.com.au

    Click Next to continue.

  4. That's all you need to do, click Finish.

    Click Finish.
  5. Your mail account is now ready to use. Click Send/Receive (it's on the right side of the Home tab) or press F5 on your keyboard and your email will be downloaded to your Inbox.

    Click the Send/Receive button (it's at the top left side of the Outlook 2010 window as shown in the image below) and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

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How to Install Windows Live Mail

  1. Open your web browser, go to http://download.live.com and click Download now.

  2. Click Run and wait for the file to download.

    When the download box appears, click run
  3. When the download finishes and runs, you'll asked what you want to install. We recommend selecting Choose the programs you want to install. If you'd happy to install everything that's available select Install all of Windows Live Essentials and go to step 5.

    Choose what you want to install.
  4. You'll be given a choice of Windows Live programs to install. In this example we'll only install Mail, but you can choose to install as many programs as you need.

    If you already have an older version of Windows Live Mail installed, it'll be selected for upgrade.

    Click Install when you're ready to continue.

    Choose which programs you want to install.
  5. When the installer says it's done, click Close. If you installed any of the other Windows Live programs, they may open now.

    Click Close when the installer is done. If you installed any of the other Windows Live programs, they may open now.

  6. Windows Live Mail is now installed, you can run it via the Start Menu.

    Once Windows Live Mail is installed, you can find it under the Start Menu
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Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP. It's widely used and suitable for most peoples needs.

POPIMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Windows Live Mail.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page last updated 31st January 2012

Email Settings

Email Settings

The following settings can be used to set up any email program for use with your Chilli email.

Mail Server Addresses

 POP3 
Incoming servermail.yourdomain.com.au 
Outgoing servermail.yourdomain.com.au

Email Username & Password

If you're setting up for the first time, you should use the following details:

  • Email username: Your full email
  • Email password: Your Account password

 

Email setup: Microsoft Outlook 2003 (Windows)
  1. If this is the first time you've opened Outlook 2007, the Welcome to Outlook 2007 Startup window will appear automatically. Click Next twice and continue to step 3.

    Otherwise, go to Tools on the top bar and select Email Accounts.

    Go to Tools on the top bar and select Email Accounts.
  2. Select Add a new email account and click Next.

    Make sure Add a new email account is selected and click Next.
  3. Select either POP3 or IMAP and click Next (I don't know what to choose).

    Select either POP3 or IMAP and click Next.
  4. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below the screenshot if you need help with this).
    • Your Name: Enter your name (or the name you'd like people to see when you send them email)
    • E-mail Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • User name & Password: Use the username and password for this email address (I don't know what these are)
    • Incoming mail server: For POP3, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • Outgoing mail server (SMTP): mail.yourdomain.com.au

    Click Next when you've finished entering these details.

  5. That's everything you need to do, so click Finish.

    That's everything you need to do, so click Finish.
  6. Click Send/Receive and your email will be downloaded to your Inbox.

    If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP3. It's widely used and suitable for most peoples needs.

POPIMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Microsoft Outlook 2003.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

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This page last updated 31st January 2012

Electronic Direct Mail

An e-newsletter – one that is published in electronic format and distributed via a bulk email service – is an extremely valuable tool, as it provides a means for direct communication with your customers and for contacting prospects

  • Facilitates dialogue with and feed-back from your customers
  • Strengthens the relationship with your customers
  • Magnifies your marketing efforts
  • Increases lead generation and cross-selling
  • Allows for immediate tracking and measuring of your marketing efforts
     

One of the most important successes of a quality e-newsletter is to maintain its regularity. Customers, prospects and others must come to expect its delivery on a certain date and time.

A quality e-newsletter with dependable regularity will certainly keep your customers (lapsed and active) fully aware of your business, products and brands, thus contributing greater lead generation and cross selling.

A quality e-newsletter with dependable regularity will contribute to nurture and strengthen the relationship between you and your customers. It provides you with the opportunity to give a unique value to that relationship, one that would be difficult for competitors to match.

To discover how electronic database marketing can benefit your business, contact Chilli today.

Email setup: Microsoft Outlook 2010
  1. If this is the first time you've opened Outlook 2010, the Welcome to Outlook 2010 Startup window will appear automatically. Click Next twice and continue to step 2.

    Otherwise click the File tab, make sure Info is selected from the left menu and click Add Account.

    Click the File tab, make sure Info is selected from the left menu and click Add Account.
  2. Select Manually configure server settings or additional server types and click Next.

    Select Manually configure server settings or additional server types and click Next.
  3. Select Internet E-mail and click Next.

    Select Internet E-mail and click Next.
  4. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below the screenshot if you need help with this).
    • Your Name: Enter your name (or the name you'd like people to see when you send them email)
    • E-mail Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Account Type: Select either POP3 or IMAP from the dropdown list (I don't know what to choose)
    • Incoming mail server: For POP3, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • Outgoing mail server (SMTP): mail.yourdomain.com.au
    • User name & Password: Use the username and password for this email address (I don't know what these are)

    Click Next when you've finished entering these details.

  5. Outlook will now test the settings you've entered. Click Close when it's finished.

    • If the test is successful, that's all you need to do, click Finish
    • If the test fails you'll be taken back to the Internet E-mail Settings screen (step 4) to fix the problem
  6. Click the Send/Receive button (it's at the top left side of the Outlook 2010 window as shown in the image below) and your email will be downloaded to your Inbox.

    Click the Send/Receive button (it's at the top left side of the Outlook 2010 window as shown in the image below) and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP3. It's widely used and suitable for most peoples needs.

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Microsoft Outlook 2010.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

[Top]

This page last updated 31st January 2012

Email setup: Mac Mail Setup Guide (OS X Tiger 10.4)

In this guide we'll show you how to set up a new email account on Mac Mail version 2 (Included with Mac OS X 10.4).

  1. Open Mail (If it's not on your Dock, you'll find it in the Applications folder).

    If this is the first time you've opened Mail, the Welcome to Mail window will appear automatically, (continue to Step 4).

    If you are simply adding a new account, click the Mail menu then click Preferences...

    Mail - Main Screen
  2. Click the Accounts tab.

    Mail - Preferences
  3. Click the + button.

    Mail - Preferences - Accounts
  4. Enter your information as follows.

    Mail - Preferences - Accounts -  General
    1. Select either POP or IMAP from the dropdown list.
    2. Enter a description for the account you are creating. This is displayed within Mac Mail to help you identify the account in future.
    3. Enter the name to show next to your email address when sending email.
    4. Enter the email address for the account you are setting up.
    5. Click Continue.
  5. Enter information for the Incoming Mail Server as follows.

    Mail - Preferences - Accounts - Incoming Mail Server
    1. Enter the incoming server name. For POP3, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    2. Enter your username. For your first Chilli email address, this is your username. For any additional mailboxes, the username is in the format username+mailbox. For example, if your login name is website and your mailbox is called fred, the username would be website+fred
    3. Enter the password associated with this mail account

    When you've finished entering these details, click Continue.

  6. Enter information for the Outgoing Mail Server as follows.

    Mail - Preferences - Accounts - Outgoing Mail Server
    1. Enter the outgoing server name, which is mail.yourdomain.com.au
    2. If you want to use authentication when sending mail (you don't have to), tick Use Authentication and enter your Account username and password
    3. Click Continue
  7. You will now see a summary of the account information you have entered. Check that everything has been typed in correctly and click Continue. Click Go Back if you need to change any of the settings.

    Mail - Preferences - Accounts - Account Summary
  8. You have now completed the setup. If you need to set up another account, click the Create Another Account button and follow the instructions again from Step 4, or click Done to return to the Preferences screen.

    Mail - Preferences - Accounts - Conclusion
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This page last updated 25th January 2010

Email setup: Mac Mail (OS X Lion 10.7)

In this guide we'll show you how to set up a new email account on Mac Mail version 5.1 (Included with Mac OS X 10.7).

  1. If this is the first time you've opened Mail, the Welcome to Mail window will appear automatically (continue to step 2).

    Otherwise, go to File on the Mac Mail menu bar and select Add Account...

    File > > Add Account...
  2. Fill in your Full Name, Email Address and Password. If you need help with these, there's more detail underneath the screenshot.

    Setup Wizard - Enter email address

    Press Continue to go to the next step.

  3. Now fill in the Incoming Mail Server details. If you need help with these, there's more detail underneath the screenshot.

    Fill in the Incoming Mail Server details.
    • Account Type: Select either POP or IMAP from the dropdown list (I don't know what to choose)
    • Description: Enter a useful description of the email address you're setting up (e.g. Mums email). You can put whatever you want here
    • Incoming mail server: For POP, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au
    • User Name & Password: Enter the username and password for the email address you're setting up (I don't know what these are)

    When you've finished entering these details, click Continue.

  4. Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to Password and click Continue.

    Make sure Use Secure Sockets Layer (SSL) is unticked, Authentication is set to Password and click Continue.
  5. Now fill in the Outgoing Mail Server details. If you need help with these, there's more detail underneath the screenshot.

    Now fill in the Outgoing Mail Server details. If you need help with these, there's more detail underneath the screenshot.
    • Description: Enter a useful description for the server (e.g. Plusnet relay). You can put whatever you like here
    • Outgoing Mail Server: mail.yourdomain.com.au

    If you want to use authentication when sending mail (you don't have to), tick Use Authentication and enter your Account Username and password.

    When you've done this click Continue.

  6. You may see a warning screen like the one below, click Continue.

    You may see a warning screen like the one below, click Continue.
  7. You'll see a summary of the details you've just entered.

    To finish, make sure that Take account online is ticked and click Create.

    To finish, make sure that Take account online is ticked and click Create.
  8. That's all you need to do. Click Get Mail and your email will be downloaded to your Inbox.

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Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're likely to be checking your email from multiple places or devices (e.g. Your computer, a smartphone, webmail while at work), go with IMAP.

If you're only likely to be checking from one machine (e.g. your desktop or laptop at home), go for POP3

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with your mail program.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

This page last updated 28th February 2012

Email setup: Windows 8 Mail

This guide applies to the Mail app for Windows 8. These steps should apply to all versions of Windows 8

  1. Once you're signed in to Mail, open the Charms bar and choose Settings.

    Bring up the 'Settings charm'.
  2. From the Charms bar, choose Accounts.

    Choose the wireless icon.
  3. You'll see a list of the email addresses currently set up. Select Add an account.

    Choose the wireless icon.
  4. Choose Other Account from the list.

    Choose the wireless icon.
  5. You'll be asked for information to Add your Other account.

    Before doing anything, select Show more details.

    Fill in the your email and account details and press Connect to continue (see below the screenshot if you need help with this).

    Choose the wireless icon.
    • Email address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for the email address you're setting up (I don't know what this is)
    • Incoming (IMAP) email server: mail.yourdomain.com.au
      Make sure you untick Incoming server requires SSL - the port number will change to 143
    • Outgoing (SMTP) email server: mail.yourdomain.com.au
      Make sure you untick Outgoing server requires SSL - the port number will change to 25
    • Outgoing server requires authentication and Use the same username and passwordd to send and receive email: You can leave both of these ticked

    Click Connect to continue.

  6. Your email address is now ready to use. Once you've set up your email address, you can switch between Inboxes through the list at the bottom left side of your screen.

    Click the Send/Receive button (it's at the top left side of the Outlook 2010 window as shown in the image below) and your email will be downloaded to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you log in to this website with.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

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This page was last updated 6th February 2013

Email setup: Windows Live Mail
  1. If this is the first time you've opened Windows Live Mail, the Add an Email Account window will appear automatically (continue to step 2).

    Otherwise, click Add email account at the bottom left side of the screen.

    Click Add email account at the bottom left side of the screen.
  2. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below the screenshot if you need help with this).
    • E-mail Address: Enter the address you're setting up, (e.g yourname@yourdomain.com.au)
    • Password: Enter the password for the email address you're setting up (I don't know what this is)
    • Display Name: Enter your full name (or the name you'd like people to see when you send them email from this account)

    When you've done this, click Next.

  3. Fill in your mail server addresses and email username (see below the screenshot if you need help with this).

    Fill in your mail server addresses and email username (see below the screenshot if you need help with this).
    • Choose POP3 or IMAP for the Incoming e-mail server type (I don't know what to choose)
    • Incoming mail server: For POP3, this is mail.yourdomain.com.au (Port: 110), for IMAP this is mail.yourdomain.com.au (Port: 143)
    • Login ID: Enter the email username for the address you're setting up (I don't know what this is)
    • Outgoing Server: mail.yourdomain.com.au

    Click Next to continue.

  4. That's all you need to do, click Finish.

    Your mail account is now ready to use. Click Sync to download email to your Inbox.

That's all you need to do. If you have any questions about your email service or you experience any problems, please see the Related Articles at the bottom of the page.

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP3 or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP3. It's widely used and suitable for most peoples needs.

POP3IMAP

Everything sent to your email address is stored on our mail system until you connect and download it with Windows Live Mail.

As messages are downloaded to your computer, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP3, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

[Top]

This page last updated 31st January 2012

Email setup: Blackberry Phones

In this guide we'll show you how to set up email on your Blackberry device through the Blackberry Internet Service (BIS) portal. You can access BIS with most web browsers and once you've set up your email address(es), they'll automatically appear on your Blackberry.

Register your Blackberry with BIS

To use this guide, you'll need to register your Blackberry device on your provider's Blackberry Internet Service (BIS) portal.

ProviderLink
3www.3uk.blackberry.com
o2www.o2email.co.uk
Vodafonewww.mobileemail.vodafone.net/
Orangewww.blackberry.orange.co.uk/
T-Mobilewww.instantemail.t-mobile.co.uk/

If your provider isn't shown above, find their BIS portal by searching Google for BIS 'your provider' UK (e.g. BIS Three UK). You'll need your Blackberry a PIN and IMEI number to register. See this guide if you're not sure how to get them.

Setting up your email

  1. Log in to your providers BIS portal (see the links above if you're not sure how to get there).

    If this is the first time you've set up an email account on your Blackberry, the Set Up Email screen will appear automatically (continue to step 2).

    Otherwise, click Set Up Another Email Account.

    Click 'Set Up Another Email Account'
  2. Select Add an existing email account and fill in your email details (see below the screenshot if you need help with this).

    Select Add an existing email account and fill in your email details (see below if you need help with this)

    When you've done this, click Next.

  3. After a few moments you'll see an error message stating that more details are required to set up this email.

    Click provide additional settings.

    After a few moments you'll see an error message stating that more details are required to set up this email. Click provide additional settings.
  4. Fill in your account details (see below the screenshot if you need help with this).

    Fill in your account details (see below if you need help with this)
    • Email address & Email password: These should already be filled in as per step 2
    • Email server: For POP, this is mail.yourdomain.com.au, for IMAP this is mail.yourdomain.com.au(I don't know what to use)
    • User name: Enter the email username for the address you're setting up (I don't know what this is)

    When you've done this, click Next.

Click Finish. Within a few minutes you should receive a notification on your Blackberry. This will confirm the new email address is ready to use on your phone – and that's it!

{C}

Your email username and password

Setting up for the first time?

  • Email username: Your Account username
  • Email password: Your Account password

Your Account username and password are the ones you use to log in to this website.

Setting up an additional Chilli email address?

  • Email username: Your mailbox username (in the format username+mailboxname)
  • Email password: Your mailbox password

If you're not sure what these are, check the email we sent after the new address was created.

Should I choose POP or IMAP?

It's up to you! Below are the main differences between the two.

If you're not sure what to choose, go with POP. It's widely used and suitable for most peoples needs.

POPIMAP

Everything sent to your email address is stored on our mail system until you connect and download it on your Blackberry.

As messages are downloaded, they are removed from our mail system. After downloading, messages are stored on your computer until you delete them.

With POP, your messages are kept in one place and you can read messages (that you've already downloaded) when you're not connected to the Internet.

Everything sent to your email address is stored on our mail system until you delete it. For this reason, IMAP is better if you need check your mail from other computers or devices.

Any changes made to your messages (moving them between folders, marking them as read, deleting, etc) will be seen immediately on every computer or device that you check your email with.

As your messages are kept on our mail system, you'll need to be connected to the Internet to read them.

[Top]

This page last updated 6th February 2012